![]() If you can't click in the box, the printer driver may be set to the wrong port. If the enable bidirectional support box is grayed out Select OK to close the Printer properties window. If not checked, select the box, then If not checked, select the box, then select Apply. Open the Printer properties screen in Windows.įrom the Printer properties window, select the Ports tab.Ĭonfirm that the Enable bidirectional support box is checked for the selected driver. The printer is connected to your computer or network before you install the printer driver.įollow the steps below to resolve the issue. The printer driver is installed before you complete a needed upgrade to the computer's operating system. ![]() Learn how to troubleshoot the "Cannot communicate with the printer" error message. ![]()
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